BCTI Core Services
BCTI can ensure a successful EHR implementation by assisting with configuration, training and product optimization from a business process approach, tailored to meet individual practice needs. Our core services include:
- IT Project Management
- EHR System Support
- Readiness Assessment
- Evaluation
- Selection
- Vendor Management
- Deployment Support
- Project Evaluation
- Monitoring and QA
- Training
- Network, hardware, and system evaluation
- Network, hardware, and system implementation
- Deployment strategies and implementation support
Clinical and Operational EHR Implementation Support
To ensure an effective PMS and EHR implementation, healthcare organizations need a third party organization to assist with implementation oversight and Clinical and Operational Transformation. For the past five years, BCTI has been evaluating best practices in PMS and EHR implementations.
However, instead of finding numerous best practices, BCTI has found that 73% of physicians are not using their EHR for 80% of their patients after one year. Therefore, we classify this as an EHR failure, since the practices have not fully automated clinical and operational processes after a year. BCTI also determined that healthcare vendors cannot and will not guarantee a successful implementation.
Therefore to ensure success, healthcare organizations need third party help with configuration, training, and product optimization from a business process approach, not just the vendor’s technical approach.
Clinical and Operational performance support is conducted both onsite and remotely via email, web casts, and conference calls. The main purpose is to monitor the vendor’s responses to your needs and to insure an effective implementation. BCTI will strive to eliminate the client/vendor miscommunications that occur in 85% of all EHR implementations.
BCTI will assist in the “Change Management” process that must occur to ensure effective use of the new systems. Finally, we will also assist your organization with the process of Clinical and Operational performance enhancements in order to reduce risks, improve financial gains, and to reduce the “change pain” factor.
BCTI’s Recent Healthcare Customers
- ETSU Physician Associates
- Cardiovascular Associates
- Bristol Surgical Associates
- Bristol Neurosurgical Associates
- Highlands Physicians, Inc.
- Mountain Region Family Medicine
- Laughlin Memorial Hospital