Training Policies

Students may register for class by phone or email. Please provide a method of payment at the time of registration. Accepted payment methods include: American Express, Discover, MasterCard, Visa, and approved company PO. Students unable to provide payment information upon registration will be given a tentative seat in the class until payment is received.

Payment

BCTI cannot guarantee a seat in any class unless payment has been received or other arrangements have been made. As classes fill, students that have not paid are subject to be rescheduled. BCTI reserves the right to refuse admission to any student unless payment has been received or prior arrangements have been made.

Cancelation

In order to provide the most consistent schedule of classes possible, BCTI has instituted the following policy:

  • BCTI will make every effort to hold classes on dates scheduled once the minimum number of students has registered for the class.
  • Cancelations should be in writing via email (training@bcti.com) or fax (423-282-8887).

Application Classes

  • Unless stated otherwise, cancelations received 10 or more business days prior to the first day of class are eligible for a full refund or Training Credits.
  • Students and/or organizations that cancel with less than 10 business days notice are responsible for the full cost of the class and will receive BCTI Training Credits for the amount paid.
  • Training Credits are transferable and may be used toward payment for any BCTI class. Training Credits not used within one year are forfeited.
  • Students canceling without notice (“no shows”) are responsible for the full cost of the class and are eligible to reregister for the class under BCTI’s Free Repeat policy.

Technical Courses (Microsoft Technical, Cisco, VMWare, CompTia, other technical)

  • Unless stated otherwise, cancelations received 14 or more business days prior to the first day of class are eligible for a full refund or Training Credits.
  • Students and/or organizations that cancel within 5 to 14 business days of the scheduled class are responsible for the full cost of the class and will receive BCTI Training Credits (no refunds issued) for the amount paid. Students will be allowed to reschedule within BCTI’s six-month free retake policy.
  • Students and/or organizations that cancel within 5 business days of the scheduled class will be responsible for the full cost of the class. Students will be allowed to reschedule within BCTI’s six-month free retake policy with an additional 25% fee.
  • No credit or refund will be given for any “no-show”; the student/organization is responsible for the full cost of the class.  If a registered participant is unable to attend the course, a substitute is welcome to take their place.
  • A signed acknowledgement of the above policies is required before class registration.

Free Course Repeat

BCTI students may repeat any class one time free of charge within six months from the date of their original class.

  • Students that wish to take advantage of this policy may register for a publicly offered or a closed class for their organization.
  • Free Repeat Classes must be the same as the original class. They are not transferable and are only available once payment for the original class has been received in full.
  • Free Repeats are subject to class and seat availability – BCTI does not guarantee that any class will be offered again within six months.
  • Students should bring any courseware received in the original call when repeating the course. Replacement copies of courseware may be purchased, when available, for an additional charge.

FAQ

Q: If the student cannot provide a credit card or company PO, can they still register for the class?
A: Yes, students will be tentatively registered. However, as classes fill, students that have not paid are subject to be rescheduled.

Q: What if an organization cancels a closed class the day before the class is supposed to start?
A: Unless stated otherwise, students and/or organizations that cancel with less than 10 business days notice are responsible for the full cost of the class and will receive BCTI Training Credits (no refunds issued) for the amount paid.

Q: If a student does not come to class and gives no notice, do they lose their money?
A: For application courses, students canceling without notice (“no shows”) are responsible for the full cost of the class and are eligible to reregister for the class under BCTI’s Free Repeat policy;  For technical classes, no credit or refund will be given for any “no-show”. If a registered participant is unable to attend the course, a substitute is welcome to take their place.

Q: Can a student that takes a closed class repeat the class for free?
A: Yes. A student can repeat another closed class with their organization or a publicly offered version of the class.

Q: What if a repeat class is not offered within six months of the original class?
A: BCTI does not guarantee that any class will be offered again within six months. If the class is not offered again within six months, there will be no opportunity to repeat the class free of charge.

Q: How many times can a student repeat the same class for free?
A: BCTI students may repeat any class one time free of charge within six months from the date of their original class.