Service Requests

Please send service requests to service@bcti.com.

For emergency service, call 423.283.0543 and ask for the Service Desk. If calling after hours or on weekends/holidays please leave a voicemail message including your contact phone number and our on-call Engineer will contact you.

BCTI will be observing these 2022 holidays:

  • Monday, September 5, 2022 (Labor Day)
  • Thursday, November 24 & 25, 2022 (Thanksgiving), 2022
  • Friday, December 23 & 26, 2022 (Christmas)


BCTI will be observing these 2023 holidays:

  • Monday, January 2, 2023 (New Years Day)
  • Monday, May 29, 2023 (Memorial Day)
  • Tuesday, July 4, 2023 (Independence Day)
  • Monday, September 4, 2023 (Labor Day)
  • Thursday and Friday, November 23 & 24 (Thanksgiving Holiday)
  • Friday, December 22, 2023 (Christmas Eve observed)
  • Monday, December 25, 2023 (Christmas Day)