Training Policies

Instructor-Led Classes at BCTI Facility

Virtual Instructor-Led Classes

Instructor-Led Classes at BCTI Facility

Students may register for class by phone or email. Please provide a method of payment at the time of registration. Accepted payment methods include: American Express, Discover, MasterCard, Visa, and approved company PO. Students unable to provide payment information upon registration will be given a tentative seat in the class until payment is received.

Payment

BCTI cannot guarantee a seat in any class unless payment has been received or other arrangements have been made. As classes fill, students that have not paid are subject to be rescheduled. BCTI reserves the right to refuse admission to any student unless payment has been received or prior arrangements have been made.

Cancellation

In order to provide the most consistent schedule of classes possible, BCTI has instituted the following policy:

  • BCTI will make every effort to hold classes on dates scheduled once the minimum number of students has registered for the class.
  • Cancellations should be in writing via email (training@bcti.com) or fax (423-282-8887).

Application Classes

  • Unless stated otherwise, cancellations received five (5) or more business days prior to the first day of class are eligible for a full refund or Training Credits.
  • Students and/or organizations that cancel with less than 5 business days notice are responsible for the full cost of the class and will receive BCTI Training Credits for the amount paid.
  • Training Credits are transferable and may be used toward payment for any BCTI class. Training Credits not used within one year are forfeited.
  • Students canceling without notice (“no shows”) are responsible for the full cost of the class and are eligible to re-register for the class under BCTI’s Free Repeat policy.

Technical Courses (Microsoft Technical, Cisco, VMWare, CompTia, other technical)

  • Unless stated otherwise, cancellations received 14 or more business days prior to the first day of class are eligible for a full refund or Training Credits (notification days are subject to change and requirements will be communicated at time of registration). 
  • Students and/or organizations that cancel within 5 to 14 business days of the scheduled class are responsible for the full cost of the class and will receive BCTI Training Credits (no refunds issued) for the amount paid. Students will be allowed to reschedule within BCTI’s six-month free retake policy.
  • Students and/or organizations that cancel within 5 business days of the scheduled class will be responsible for the full cost of the class. Students will be allowed to reschedule within BCTI’s six-month free retake policy with an additional 25% fee.
  • No credit or refund will be given for any “no-show”; the student/organization is responsible for the full cost of the class.  If a registered participant is unable to attend the course, a substitute is welcome to take their place.
  • A signed acknowledgement of the above policies is required before class registration.

Free Course Repeat

BCTI students may repeat any class one time free of charge within six months from the date of their original class.

  • Students that wish to take advantage of this policy may register for a publicly offered or a closed class for their organization.
  • Free Repeat Classes must be the same as the original class. They are not transferable and are only available once payment for the original class has been received in full.
  • Free Repeats are subject to class and seat availability – BCTI does not guarantee that any class will be offered again within six months.
  • Students should bring any courseware received in the original call when repeating the course. Replacement copies of courseware may be purchased, when available, for an additional charge.

FAQ

Q: If the student cannot provide a credit card or company PO, can they still register for the class?
A: Yes, students will be tentatively registered. However, as classes fill, students that have not paid are subject to be rescheduled.

Q: What if an organization cancels a closed class the day before the class is supposed to start?
A: Unless stated otherwise, students and/or organizations enrolled in Application classes that cancel with less than 5 business days notice are responsible for the full cost of the class and will receive BCTI Training Credits (no refunds issued) for the amount paid.

Q: If a student does not come to class and gives no notice, do they lose their money?
A: For application courses, students canceling without notice (“no shows”) are responsible for the full cost of the class and are eligible to re-register for the class under BCTI’s Free Repeat policy;  For technical classes, no credit or refund will be given for any “no-show”. If a registered participant is unable to attend the course, a substitute is welcome to take their place.

Q: Can a student that takes a closed class repeat the class for free?
A: Yes. A student can repeat another closed class with their organization or a publicly offered version of the class.

Q: What if a repeat class is not offered within six months of the original class?
A: BCTI does not guarantee that any class will be offered again within six months. If the class is not offered again within six months, there will be no opportunity to repeat the class free of charge.

Q: How many times can a student repeat the same class for free?
A: BCTI students may repeat any class one time free of charge within six months from the date of their original class.

 

Virtual Instructor-Led Courses

Payment

Payment for virtual instructor-led classes must be received before the virtual class is ordered. BCTI cannot guarantee a seat in any class unless payment has been received or other arrangements have been made. As classes fill, students that have not paid are subject to rescheduling. BCTI reserves the right to refuse admission to any student unless payment has been received or prior arrangements have been made.

Cancellation

Cancellations should be in writing via email (training@bcti.com) or fax (423-282-8887).

Application Classes

You may cancel your registration more than ten (10) business days before the first day of class without charge. If you cancel or reschedule 10 business days or less before the first day of class (late cancellation), you will be charged for the class you were originally scheduled to attend. You may attend a future session within 6 months of the originally cancelled class at no additional charge on a “space available” basis.

Most Technical Classes (CompTIA, Microsoft)

You may cancel your registration more than ten (10) business days before the first day of class without charge. If you cancel or reschedule 10 business days or less before the first day of class (late cancellation), you will be charged for the class you were originally scheduled to attend. You may attend a future session within 6 months of the originally cancelled class at no additional charge on a “space available” basis. Lab fees may apply to some technical classes rescheduled.

Advanced Technical Classes (Cisco, Citrix, VMware, IBM)

Due to restrictions imposed by these vendors, registrations cannot be cancelled ten(10) business days or less before the start of class. Substitution policy varies with vendor and course, please contact your Account Executive.

Class Retakes (Both Application and Technical Classes)

If you attended your originally scheduled class, you may retake the same course (same revision) for up to six months. Lab access may need to be repurchased for some technical classes. Students are responsible for bringing their original courseware to class. Please ask your Account Executive for additional details.

No-Show

Failure to notify BCTI of the student’s intent to cancel will result in the company being charged in-full for the class.

Late Arrivals

Since classes are LIVE it is imperative that you be on time for the start of class. We strongly recommend that you arrive 15-30 minutes before the official class start time to get logged in and situated. Students arriving 30 minutes after the start of class will not be able to access the LIVE course and will need to reschedule. This policy is to protect the learning environment for students already seated in the class. Letting students in late would require the instructor to stop the flow of the class to assist late students getting oriented and caught up. If you know you will be more than 30 minutes late the first day of class, please contact your Account Executive as soon as possible